At Pixel Forge Studio, we strive to provide high-quality digital art bundles and excellent customer service. Due to the nature of digital products, our refund policy is designed to be fair to both our customers and our business.

1. Digital Product Policy

All products sold by Pixel Forge Studio are digital goods. Once a bundle is purchased and downloaded, it cannot be "returned" in the traditional sense as you have already received and accessed the digital files.

Therefore, we generally do not offer refunds for purchased bundles that have been successfully downloaded. We encourage all customers to carefully review bundle descriptions, preview images, and specifications before making a purchase.

2. Eligible Refund Circumstances

While our general policy is no refunds after download, we will consider refund requests in the following exceptional circumstances:

• Technical Issues: If you experience technical problems downloading or accessing your purchased bundle and our support team is unable to resolve the issue after reasonable attempts.
• Defective Product: If the files are corrupted, incomplete, or significantly different from the description and preview images provided on our website.
• Duplicate Purchase: If you accidentally purchased the same bundle twice within a short time period (typically within 24 hours).
• Payment Error: If you were charged incorrectly or multiple times due to a payment processing error.
• Non-Download Cases: If you have not yet downloaded the bundle and contact us within 24 hours of purchase to request a refund.

3. Refund Request Timeframe

Refund requests must be submitted within:

• 24 hours for non-downloaded bundles
• 7 days for technical issues or defective products
• 48 hours for duplicate purchases or payment errors

Requests submitted after these timeframes may not be eligible for a refund, though we will review each case individually.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@pixelforgestudio.in
2. Include "Refund Request" in the subject line
3. Provide your order details (order ID, date of purchase, bundle name)
4. Clearly explain the reason for your refund request
5. If applicable, provide evidence such as:
   • Screenshots of technical errors
   • Description of defects or issues with the files
   • Any relevant documentation supporting your claim

5. Refund Process

• Our support team will review your request within 24-48 hours
• We may reach out to you for additional information or to attempt to resolve the issue before processing a refund
• If your refund is approved, it will be processed through the original payment method
• Refunds typically appear in your account within 5-10 business days, depending on your payment provider
• You will receive an email confirmation once the refund has been processed

6. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Change of mind or buyer's remorse after downloading the bundle
• Purchasing the wrong bundle or not reading the bundle description carefully
• Incompatibility with your software if standard file formats (PNG, JPG) are provided as described
• Dissatisfaction with artistic style, colors, or subjective preferences when the bundle matches its description
• Failure to download the bundle within the specified access period
• Violation of our Terms of Service or improper use of the purchased materials

7. Access Revocation

If a refund is granted, your download access for that bundle will be revoked. You are expected to delete all downloaded files and cease using the content. Continued use of the bundle after receiving a refund is a violation of our Terms of Service and may result in legal action.

8. Alternative Solutions

Before requesting a refund, we encourage you to:

• Contact our support team to troubleshoot any technical issues
• Review our FAQ page for common questions and solutions
• Request assistance with downloading or accessing your files

Many issues can be resolved quickly without the need for a refund. Our team is committed to ensuring you have a positive experience with our products and services.

9. Chargebacks and Disputes

If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to:

• Immediately suspend your account access
• Revoke access to all purchased bundles
• Pursue the matter legally if fraudulent activity is suspected

We strongly encourage you to contact us first to resolve any issues before disputing charges with your payment provider.

10. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about our refund policy or need to request a refund, please contact us:

Email: support@pixelforgestudio.in

We aim to respond to all refund requests within 24-48 hours during business days.